1. INTRODUCTION
Your privacy is important to us. It is ReguLiQ’s policy to respect your privacy regarding any information we may collect from you across our website, www.reguliq.com, and other sites we own and operate. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websites, use our services, or otherwise interact with us.
2. INFORMATION WE COLLECT
We only ask for personal information when we truly need it to provide a service to you. The types of personal information we may collect include:
2.1. Contact details: Name, email address, phone number, postal address.
2.2. Demographic information: Age, gender, location, preferences, and interests.
2.3. Financial information: Payment details, transaction history, credit/debit card information.
2.4. Usage data: Browsing activity, IP address, device information, cookies, and web beacons.
2.5. Technical data: Login data, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
2.6. Profile data: Your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
3. HOW WE COLLECT INFORMATION
We collect information by fair and lawful means, with your knowledge and consent. This may include:
3.1. Direct interactions: You may provide data by filling in forms or by corresponding with us by post, phone, email, or otherwise.
3.2. Automated technologies or interactions: As you interact with our website, we may automatically collect technical data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.
3.3. Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources as set out below:
- Analytics providers such as Google
- Advertising networks
- Search information providers
- Contact, financial, and transaction data from providers of technical, payment, and delivery services.
4. HOW WE USE INFORMATION
We use the information we collect for various purposes, including:
4.1. To provide and maintain our services, including managing your account, providing customer support, and processing transactions.
4.2. To improve and personalize our services, to understand how our services are used, to enhance the user experience, and to develop new services.
4.3. To communicate with you, including sending updates, notifications, and administrative messages, and responding to your inquiries.
4.4. To process transactions and send notices about your transactions, including sending receipts, notifications of successful payments, and any necessary follow-ups.
4.5. To comply with legal obligations, including verifying your identity, preventing fraud, and ensuring security.
4.6. To perform marketing and promotional activities. With your consent, we may use your information to send you marketing communications about our products, services, and promotions.
5. DATA RETENTION
We only retain collected information for as long as necessary to provide you with your requested service and to fulfill the purposes outlined in this policy. Once the retention period expires, personal data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification, and the right to data portability cannot be enforced after the expiration of the retention period.
6. DATA SECURITY
We employ a variety of security measures to ensure the safety of your personal information. These measures include:
6.1. Encryption: We use SSL (Secure Sockets Layer) encryption to protect data transmissions.
6.2. Access controls: We implement access control mechanisms to ensure that personal data is accessible only by authorized personnel.
6.3. Security audits: We conduct regular security audits and assessments to identify and mitigate potential vulnerabilities.
6.4. Data anonymization: Where possible, we anonymize data to ensure that it cannot be traced back to individual users.
6.5. Secure data storage: We use secure storage solutions to protect data against unauthorized access, disclosure, copying, use, or modification.
7. SHARING OF INFORMATION
We don’t share any personally identifying information publicly or with third parties, except when required by law or under the following circumstances:
7.1. With service providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
7.2. With partners: We may share your information with our partners for co-sponsored events or promotions, provided you have consented to such sharing.
7.3. In business transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
7.4. With law enforcement and regulators: We may share your information to comply with legal obligations, to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others.
8. EXTERNAL LINKS
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies. We encourage you to review the privacy policies of any third-party sites or services before providing any personal information.
9. YOUR RIGHTS
You have the right to:
9.1. Access your personal data: You can request a copy of the personal data we hold about you and check that we are lawfully processing it.
9.2. Request correction of your personal data: You can ask us to correct any incomplete or inaccurate information we hold about you.
9.3. Request erasure of your personal data: You can ask us to delete or remove personal data where there is no good reason for us continuing to process it.
9.4. Object to processing of your personal data: You can object to the processing of your personal data where we are relying on a legitimate interest and there is something about your situation which makes you want to object to processing on this ground.
9.5. Request restriction of processing your personal data: You can ask us to suspend the processing of your personal data in certain scenarios, such as if you want us to establish the data’s accuracy.
9.6. Request transfer of your personal data: You can request the transfer of your personal data to you or to a third party.
9.7. Withdraw consent: Where we are relying on consent to process your personal data, you can withdraw your consent at any time. To exercise any of these rights, please contact us at [contact information].
10. CHILDREN’S PRIVACY
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information from our files.
11. COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar tracking technologies to track the activity on our website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
12. CHANGES TO THIS POLICY
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “last updated” date at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
13. CONTACT US
If you have any questions about how we handle user data and personal information, feel free to contact us at:
reguLIQ AG
Bahnhofstraße 31
8280 Kreuzlingen
Schweiz
Phone: +41 79 129 27 67
Email: info@reguliq.com
Website: reguliq.com
14. GOVERNING LAW
This Privacy Policy shall be governed and construed in accordance with the laws of Switzerland without regard to its conflict of law provisions.
15. DISPUTE RESOLUTION
In the event of any dispute arising out of or relating to this Privacy Policy, the parties shall first attempt to resolve the dispute informally. If the dispute is not resolved through informal discussions, it shall be resolved through binding arbitration in Switzerland as the exclusive method of formal dispute resolution.
16. THIRD-PARTY SERVICES
We may employ third-party companies and individuals to facilitate our service, provide the service on our behalf, perform service-related services, or assist us in analyzing how our service is used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Please refer to GDPR for a detailed account of our rules and regulations regarding data privacy and protection.